About TeleTime IP

Interactive Voice Response (IVR) is a telephony technology that allows a user to access or enter data by touch tone telephone. Telephony solutions are critical in situations such as:

  • When the number of devices or computers that would be required to support timekeeping transactions for the company or organization are cost-prohibitive.
  • When employee jobs are “on the road” and the company does not yet want to absorb the cost of mobile technology.
  • When a company needs to know where employees are when they punch or perform another transaction, and mobile GPS tracking is not yet ubiquitous.
  • When remote sites have a low, or no, cellular signal and slow network connectivity.

TeleTime IP presents a complete and integrated IVR solution for these and other telephonic needs. Using TeleTime IP, employees can perform such transactions as entering a punch or time stamp; checking their schedules; checking their accruals; or entering job, work rule, labor category, and cost center transfers. Managers can also edit timecard data and monitor employee hours. Transactions that do not involve inquiries can be performed even when the timekeeping application is offline. Data is stored locally to allow business operations to continue as usual. TeleTime IP allows system administrators to configure how users interact with the telephony system from within the application.

The operational components of TeleTime IP and their roles include:

Component Role
TeleTime IP telephony server Interactive voice response solution. Provides dial-up transaction and online inquiry functions, plus transaction upload and configuration download operations.
UDM Provides mechanisms for configuring TeleTime IP servers, user profiles, and events as well as for monitoring tasks and users.
Timekeeping application Allows administrators to create and assign function access profiles that control access to TeleTime IP functionality, designate TeleTime IP employees who can dial into and perform transactions on the TeleTime IP telephony server, establish aliases for TeleTime IP transactions on the server, and audit TeleTime IP events.